Refund & Cancelation Policy

1. Retention of Deposit

The initial deposit (the "Retainer") paid at the time of booking is non-refundable. This fee covers initial consultations, administrative setup, and the reservation of your date, which prevents the Company from accepting other commissions for that specific time.

2. Service Fee Refunds

If a Client cancels the Agreement, refunds for any additional service fees paid (beyond the non-refundable deposit) will be issued based on the following timeline:

Cancellation 90+ days before the event: 100% of fees paid (minus the initial deposit) are refundable.
Cancellation 10 to 89 days before the event: 50% of fees paid (minus the initial deposit) are refundable.
Cancellation less than 10 days before the event: No refunds will be issued. All outstanding balances for the full contract amount become due immediately.

3. Non-Refundable Expenses

Regardless of the timing of the cancellation, the Client is responsible for:

Any costs already incurred by the Company for supplies, rentals, or materials specifically purchased for the event.
Any non-refundable deposits made by the Company to third-party vendors on the Client's behalf.

4. Postponement & Credit

Should the Client need to reschedule the event, the Company may, at its sole discretion, allow the transfer of funds paid toward a future date (within 12 months of the original date). A Rescheduling Fee may apply to cover the costs of re-coordinating with vendors.

5. Force Majeure (Unforeseen Events)

In the event of a government-mandated lockdown, natural disaster, or other "Act of God" that makes it illegal or impossible to hold the event:

The Company will offer a credit toward a future date.
If a total cancellation is required due to Force Majeure, a partial refund may be issued, minus the value of work already performed and any unrecoverable costs.

6. Processing of Refunds

Approved refunds will be processed within 10-15 business days via the original payment method (e.g., e-Transfer, Credit Card, or Cheque). For credit card refunds, please note that processing fees charged by the payment gateway (e.g., Stripe or Square) may be non-refundable.